sendEasy
Get the app

Legal

Privacy Policy

Last updated: August 28, 2026

At sendEasy, we respect your privacy. This policy explains what data we collect and how we use it as part of our money transfer service between Benin and Nigeria.

1. Data we collect

  • Identification data: first and last name, phone number, email, address, ID photo for KYC verification.
  • Transaction data: amount sent, recipient, receiving account or wallet, your transfer history.
  • Technical data: IP address, device type, approximate location, connection logs.
  • Payment data: we do not store card numbers. Payment is secured by our Mobile Money and banking partners.

2. How we use your data

Your data is used to:

  1. Process and secure your money transfers and credit your sendEasy wallet
  2. Identify you and prevent fraud and money laundering (AML/CFT)
  3. Improve the app and customer service
  4. Comply with our legal obligations in Benin, Nigeria, and across UEMOA
  5. Send you important notifications about your transfers

3. Data sharing

We never sell your data. We share it only with:

  • Our payment partners: Mobile Money operators and banking providers, to execute your transfers
  • Competent authorities: if required by law

4. Security

We use SSL encryption and secure servers to protect your data. However, no system is 100% infallible.

5. Your rights

In accordance with the law, you have the right to access, correct, or delete your data. To exercise your rights, write to support@sendeasy.cash with the subject line "GDPR - sendEasy".

6. Data retention

We keep your data for 5 years after your account is closed, to meet our legal and accounting obligations.

Refund Policy

  1. Cancellation before processing: you may cancel a transfer free of charge as long as it hasn't yet been disbursed to the recipient. The refund is issued within 3 to 7 business days to the same payment method.
  2. Refund after disbursement: a refund is only possible in these cases:
    • Execution error: the amount was debited but the transfer did not reach the recipient, due to a sendEasy system error.
    • Duplicate payment: payment debited twice by mistake.
    A refund is not possible for: a change of mind after a successful transfer, incorrect recipient details provided by the sender, or the recipient's refusal or inability to receive the funds for a reason unrelated to sendEasy.
  3. Timelines and methods:
    • Mobile Money / bank transfer refund: within 3 to 7 business days
    • Alternative: credit to your sendEasy wallet within 24 hours
  4. How to file a claim:
    1. Open the app > "My Transfers" > "Report a problem"
    2. Or write to support@sendeasy.cash with the transfer reference and a description of the issue
    3. Our team responds within 48 business hours.
  5. Disputes with a payment partner: sendEasy acts as a technical intermediary between you and our Mobile Money and banking partners. We do our best to find a resolution; if the fault lies with a partner, their liability may apply.